The Office of Residence Life is dedicated to providing a welcoming and respectful atmosphere that aligns with the Spartan Code. Residence Life team members will support, connect and empower students during their residential experience at UTampa:
Customer Service Values
- Collaboration
- Work primarily with students to resolve concerns.
- Provide support for families seeking information that aligns with our Family Communication Philosophy.
- Connect students and families with other offices as needed.
- Responsive Communication
- Accurate and efficient communication.
- Timely response to email and phone messages.
- Provide a contact for continued communication.
- Solutions-Oriented Outcomes
- Provide personalized service.
- Provide additional contacts to resolve issues.
- Review processes and next steps, so individuals understand how to proceed.
- Professionalism
- Approach all situations with integrity.
- Exhibit care and compassion when assisting others.
- Commitment to providing friendly, respectful and courteous interactions.
