Communication

Definition:

Clearly and effectively exchange information, ideas, facts and opinions with persons inside and outside of an organization.

Examples of Expected Behaviors

• Effectively use public speaking and presentation skills in front of various-sized audiences
• Demonstrate verbal/non-verbal abilities, such as oral and written communication skills
• Ability to use active listening, persuasion, and influencing skills
• Effectively address and equitably resolve disagreements
• Promptly inform relevant others when needing guidance with assigned tasks

Skills examples include:

• Sales abilities
• Public speaking
• Presentation mastery (proper use of PowerPoint, Prezi, etc.)
• Speaking well (clear diction, professional)
• Writing business correspondence
• Professional email etiquette
• Phone etiquette
• Customer service
• Active listening
• Understanding body language
• Art of storytelling
• Identifying communication barriers
• Understanding your communication style and that of others
• Elevator speech
• Effective interviewing
• Negotiation skills
• Learning to be an assertive communicator but not a complainer

Events