Service Desk
- (813) 253-6293 (call)
- (813) 730-5030 (text)
- ut.edu/ITS (chat)
- ServiceDesk@ut.edu
Hours of Operations
Mon - Thurs:
7:30 - 12 a.m.
Friday:
8 a.m. - 8 p.m.
Sunday:
Noon to Midnight
Student supported with on-call escalation as appropriate.
Welcome to The University of Tampa!
Information Technology and Security (ITS) team members are standing by to assist you with important services you will need at UT. Services include accessing campus Wi-Fi, finding campus labs, accessing printing stations, signing into MyUTampa, using Office 365, SpartanLearn (powered by Canvas), and so much more!
We provide robust, fast wireless and many other technology resources. Some items that you should not bring to campus include wireless routers, Chromecast or Wi-Fi-enabled printers.
Use this page to get started. Contact us at if you need assistance (our contact information is on the left-hand side of this web page)!
Have you accessed MyUTampa yet? Visit www.UT.edu, select Tools in the upper right-hand corner and then MyUTampa. You may also visit ut.edu/login.
MyUTampa is a launched pad with access to most of the UT apps you will use such as SpartanLearn (powered by Canvas), Vidgrid, Workday, and more. The University works hard to make internet security a priority by utilizing multi-factor authentication and single-sign-on. To access MyUTampa, you must download and install Okta Verify on your mobile device.
- Information and steps on how to sign into MyUTampa. Visit the MyUTampa Frequently Asked Questions.
- Information and steps on how to set up multifactor authentication for Okta/Okta Verify.
Tip: After installing, do not delete the Okta Verify from your phone. If you need assistance resetting your Okta Verify multifactor authentication, please submit the Okta Verify MFA Reset request.
Wi-Fi is available throughout the campus. ITS is continuously upgrading, enhancing and expanding wireless connectivity.
- Wi-Fi networks: UoT_Students and UoT_Guest
- Please use the UoT_Students. It is the fastest connection utilizing secure encryption.
- Connect your gaming consoles, smart TVs, and other devices using UoT_Guest after registering them in the My Devices Portal.
- While on the UoT_Students network access the MyDevices Portal to register your entertainment device. Use the How do I register my smart tv and gaming devices? for step-by-step instructions.
- Login Information:
- Login using: MyUTampa and Password
- Example: Firstname.Lastname and Password
Did you know you can use Spectrum for streaming cable television via computers, mobile and Roku devices in residence halls?
Note: Specific televisions may have other cable requirements.
- Log into MyUTampa and select the Spectrum U App
- Insert ut.edu as the school domain
- Use this job aid to learn how to register smart tv and gaming device on the wireless network.
Spectrum Compatible and Supported Devices
The following are devices and OS versions currently supported:
- Android smartphones and tablets running Android 5 or above
- iPhone, iPad or iPod touch running iOS 11 or above
- Kindle Fire phone and all Kindle Fire models except for the 1st generation model
- Mac: Safari 7 or higher, Firefox 45 or higher, or Chrome 43 or higher
- Windows: IE 11, Chrome 43 or higher, Firefox 45 or higher, or MS Edge 12 or higher
- Apple TV: All fourth and fifth-generation devices and tvOS version 12.0 or newer
Note: Chromecast is not a compatible and supported device.
Wi-Fi printers are not compatible with our network, but web printing to UT computers is available to students. Web Print Release Stations are available to students in many locations.
- Visit: spartanprint.ut.edu to access the Student Printing Portal. You can use the portal to:
- Check your balance.
- View your most recent print jobs.
- Add additional funds.
- You will be able to upload files you need to print, then go to the release stations, swipe your ID card and the document(s) will print.
A few tips:
- How to use SpartanPrint as a Student
- For a full listing of printing stations please reference the How to Use Spartan Printing as a Student article.
- Students receive thirty (30) University-provided printing credits per semester to use.
- The unused University-provided printing credits do not accrue or rollover each semester.
- At the beginning of each semester, the account resets to 30 printing credits.
- If you deplete the UT-provided printing credits you can elect to add additional funds to your Papercut account. Use this How to Add Funds to My Papercut Account to learn how.
Note: The University-provided thirty (30) credits are not actual cash funds, therefore any unused University-provided credits are not refundable.
Microsoft Office 365 is available for you to install on up to five personal devices. Use MyUTampa to select Office 365 and follow the Install Office instructions.
- Please review the How to Install Office 365 as a UT Student.
A few tips: Protect your data while using the "Anyone with the Link" sharing setting.
- Use View only permissions, by unchecking the allow editing
- Set a password, and send it separately to those with who you are sharing the document with
- Consider toggling the block download option
- Links will have a 120-day automatic expiration
Dropbox provides a platform to share files or folders with others, including the ability to allow others to view and edit content.
A few tips:
- Recipients do not need to have a Dropbox account or be a part of UT to view and download content from your shared link.
- Recipients do need a Dropbox account to view/download the content being shared. The files/folders will appear under their shared content area in Dropbox.
Sharing Documents using OneDrive
Using OneDrive, you can share Office documents, other files and entire folders. Please see the tips below to show you how. You can stop sharing an item, see who it's shared with or change the permissions of items you have shared.
Find out how to:
Access SpartanLearn (powered by Canvas) is via MyUTampa. Courses are listed after selecting SpartanLearn. Click on the course link to view the course content.
A few tips:
- Visit the Academic Solutions page for Students to learn how to get started with SpartanLearn (powered by Canvas).
- Please be aware that your courses may not be available before the start of the semester. Each faculty member will enable your access when they’re ready to view the course content.
Workday is an innovative, cloud-based, mobile-friendly student information system. The system provides a significant amount of student self-service functionality. Use the Academics area in Workday to view academic progress, view class schedule, and plan and register for classes. You can also find your academic advisor, use the Workday inbox to view and clear any holds, and much more.
A few tips:
- Download the Workday Mobile App
- Select the Workday Help icon in Workday to access helpful how-to guides and tutorial videos.
- We HIRE UT students! Select the Career icon in Workday to view ITS and other on-campus job opportunities!
YuJa is a video platform available to students to easily record, share, edit and manage videos in the cloud within one app. Students may access YuJa via MyUTampa or SpartanLearn (powered by Canvas).
Tips:
Zoom is a video communications tool that can be used for video and audio conferencing, chat and webinars.
- Getting Started with Zoom
- Anyone can join a Zoom but only a host can schedule one.
- After launching Zoom via MyUTampa, on the bottom left are View Tutorials to learn more about Zoom. It is best to access Zoom via MyUTampa to avoid additional login prompts and steps.
Zoom Tip: Keep your Zoom Software Up-to-date
- When prompted, always run updates from Zoom as they may contain important security items.
- To take advantage of new features in Zoom, update your software often
Avoid Zoom Bombing - Security Tips:
- Never use your meeting ID
- Always use a meeting password
- Use Zoom's waiting room feature
- Mute audio and disable video for meeting attendees (optional)
- Turn off screen sharing for everyone but the meeting host/co-host
Helpful Tips for Students’ Success Online:
- Make sure you’re muted when not talking
- Be yourself and respect others
- Ask questions using chat
- Use reactions to engage with your class
- Think before you write
- Utilize the raise your hand feature if wanting to ask a question live
- Set up an intentional space where the class is going to happen
- Visit the Advanced Digital Literacy Center to learn more. We host sessions on how to use SpartanLearn (powered by Canvas), Workday, O365 (Word, Excel, PowerPoint), and much more. Additionally, featured speakers from industry experts are hosted in the Center. They discuss emerging and trending technologies, such as artificial intelligence, machine learning, and much more.
- Visit the Academic Solutions for Students page for more information and training opportunities to learn about SpartanLearn (powered by Canvas), Qualtrics and many more student-specific applications.